Terms & Conditions

Last updated: February 2026 Please read these Terms and Conditions carefully before using this website or purchasing our services. By accessing or using https://www.scottishwill.co.uk or placing an order, you agree to be bound by these Terms.

1. Who We Are

ScottishWill is an online will-preparation service operated by: PCMG Consulting Services Ltd
Company Number: SC771599
Registered Address: 5 St Murdochs Crescent, Arbroath, Angus, DD11 5DA, United Kingdom
Email: contact@scottishwill.co.uk

ScottishWill is not a law firm and does not provide legal advice.

2. Our Service

ScottishWill provides an online will-preparation service for individuals domiciled in Scotland with straightforward estates.

Using our intake form, you provide your instructions and wishes. We produce a personalised Scottish Will using an automated document assembly system, which is then reviewed before delivery. Your Will is assembled from a fixed, version-controlled clause library drafted in accordance with Scots Law.

This service is designed for estates with a gross value of up to £750,000 and for straightforward circumstances, for example:

Leaving assets to immediate family or friends
No overseas property or foreign assets
No complex trusts, life interests, or inheritance tax planning
No business succession requirements

If your circumstances are more complex, we recommend consulting a qualified Scottish solicitor. We may decline service where circumstances fall outside this scope.

We do not independently verify the value of your estate. You are responsible for determining whether your estate falls within the scope of this service, including the value of property, pensions, life insurance policies, business interests, and jointly owned assets. We do not provide inheritance tax advice or tax planning.

For the purposes of this service, “gross estate” includes the total value of all assets owned solely or jointly by you at the date of death, before deduction of liabilities.

Children and Stepchildren
Where your Will refers to “children”, this means your biological and legally adopted children only. Stepchildren are not included within this definition and will not automatically inherit unless explicitly named in your instructions.

Survivorship Requirement
All Wills produced include a standard 30-day survivorship requirement. A beneficiary must survive you by at least 30 days to inherit. If they do not, fallback provisions apply.

Inheritance by Beneficiaries Under 18
Where a beneficiary is under 18 years of age at the date of your death, their inheritance will be held by your executors until they reach the age of 18.

Mirror Wills
Mirror Wills prepared through this service are separate legal documents. They do not create a legally binding agreement between partners not to change their Wills in the future. Either party may revoke or amend their Will independently at any time.

3. How the Process Works

You complete our online intake form
You make payment securely via Stripe
Your information is processed by our automated production system
Documents are reviewed for completeness and consistency with your instructions
Your completed Will Pack is delivered to you by email

By completing payment, you confirm that all information provided is accurate and complete to the best of your knowledge.

We rely entirely on the information and identity details you submit. We do not independently verify your identity, personal status, asset ownership, or financial position beyond the information provided.

4. Use of Automated Systems and AI

We use an automated document assembly system that selects and populates legal clauses from a fixed, version-controlled clause library based solely on your instructions.

No artificial intelligence is used to draft the legal text of your Will. All clause wording is pre-drafted and fixed.

Artificial intelligence tools may be used to generate supporting documents (such as a Summary of Instructions) for clarity only. These documents are reviewed before delivery and do not form part of your legal Will.

The suitability and accuracy of clause selection depend entirely on the information you provide. We do not independently investigate or assess your circumstances beyond the information submitted.

5. Payment & Checkout

All payments are processed securely via Stripe. We are not a credit broker or lender. Your payment agreement is with Stripe.

Prices are displayed on our website at the time of purchase and are inclusive of all fees.

At checkout, you are required to give express consent for the service to begin immediately and acknowledge that you will lose your statutory 14-day right to cancel once production has commenced, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6. Delivery Timeframes

We aim to deliver completed Will Packs within 2 business days. During busy periods this may take a little longer, but we’ll keep you informed.

Delivery times:

exclude weekends and UK public holidays
may be extended if information is incomplete
for Mirror Wills, depend on receipt of both partners’ completed forms

Delivery timeframes are targets, not guarantees.

7. Amendments and Revisions

You may request amendments within 30 days of delivery.

Amendments may include:

Corrections
Changes to executors
Changes to beneficiaries
Changes to guardians

Amendments outside 30 days may incur a fee.

8. Digital Service and Refunds

By giving express consent at checkout and proceeding to payment, you request immediate commencement of the service.

Once document production has commenced, your right to cancel under the Consumer Contracts Regulations 2013 ends.

If production has not commenced, you may cancel for a full refund.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

9. Not Legal Advice

ScottishWill is not a law firm and does not provide legal advice.

Your Will becomes legally valid only when printed, signed, and witnessed correctly in accordance with the Requirements of Writing (Scotland) Act 1995.

We are not responsible for supervising execution, witnessing, or storage of your Will after delivery. We are not liable for loss, destruction, or failure to locate your Will once delivered.

Delivery of your Will Pack concludes our service. We do not provide ongoing monitoring, updates, or notification of changes in law. You are responsible for reviewing your Will following changes in legislation or personal circumstances.

Legal Rights and Legitim
Under Scots law, certain family members have automatic legal rights (“legitim”) to a share of the net moveable estate. We do not calculate or advise on the financial value of legal rights claims or assess the composition of your net moveable estate for that purpose.

Divorce, Dissolution and Separation
Under Scots law, if you divorce or dissolve a civil partnership after making your Will, appointments or gifts to your former spouse or civil partner are automatically revoked and treated as if they had predeceased you. The remainder of your Will continues to operate.

We do not monitor changes in your personal circumstances. You are responsible for reviewing your Will after major life events.

10. Eligibility

To use this service, you must:

be 18 or over
be of sound mind
be acting voluntarily
be domiciled in Scotland
fall within the defined scope of this service

We do not carry out formal capacity assessments and rely on your confirmation that you have testamentary capacity and are acting freely.

We may decline service outside scope and issue a refund.

11. Data Protection and Privacy

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy.

12. Intellectual Property

All website content and clause library materials are the property of PCMG Consulting Services Ltd.

Your completed Will is your personal legal document.

13. Limitation of Liability

Subject to applicable consumer protection law:

We are not liable for errors arising from inaccurate or incomplete information you provide
We are not responsible for incorrect execution, witnessing, storage, or use of your Will
We are not liable for indirect, consequential, or economic loss
Our total liability shall not exceed the amount paid for the service

Nothing limits liability for death, personal injury, fraud, or liabilities that cannot legally be excluded.

14. Force Majeure

We shall not be liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including technical failures, internet disruption, third-party service failures, strikes, natural disasters, or governmental action.

15. Complaints and Alternative Dispute Resolution

If you are unhappy with any aspect of our service, please contact contact@scottishwill.co.uk. We aim to resolve complaints within 10 working days.

If we are unable to resolve your complaint, you may refer the matter to an alternative dispute resolution provider. We are not obliged to participate in ADR but will consider doing so where appropriate.

16. Governing Law

These Terms are governed by the laws of Scotland. Any disputes are subject to the jurisdiction of the Scottish courts.

17. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website.

18. Contact

Email: contact@scottishwill.co.uk

PCMG Consulting Services Ltd
5 St Murdochs Crescent
Arbroath, Angus
DD11 5DA
United Kingdom